Will Ziff sound robotic to my patients or students?
You just talked to him above — you decide. Ziff replies in simple, warm language using only your approved information, and hands over to your team the moment a human is needed.
Is Ziff a chatbot?
No. A chatbot follows rigid scripts and frustrates people. Ziff is an autonomous agent — he understands the question, answers from your approved info, captures the lead, books the slot, and knows when to bring in a human. Think digital employee, not auto-reply.
Is there a setup fee or a contract?
Neither. No setup fee, no lock-in — plans are monthly with a 30-day money-back guarantee. Pay annually and get 2 months free. Cancel anytime with 30 days’ notice.
What if he gives a wrong answer?
He can't invent answers. Ziff only uses information you approve during setup. Anything outside that: "let me connect you to the team" — and you get an instant alert.
Do I need a new number?
Your choice. We can set up a dedicated business number (ready in a day) or help you move your existing number onto the official WhatsApp Business API.
Is this allowed by WhatsApp?
Yes — Ziff runs on Meta's official WhatsApp Business API, the same infrastructure banks and airlines use. No unofficial apps, no risk to your number.
Which businesses is Ziff for?
Any business that loses money when an inquiry goes unanswered: clinics and dental practices, coaching institutes, real-estate agents, premium salons and spas. If your customers message you on WhatsApp, Ziff belongs at your front desk. And on the Pro plan, freelancers and founders hire Ziff for the job everyone hates — chasing unpaid invoices.
What happens right after I pay?
Within 24 hours we sit with you for 45 minutes to learn your business. Days 2–4 we build and you approve every answer Ziff will give. Days 5–7 he goes live. Day 30, your first performance report arrives.
Can I change plans later?
Anytime. Promote or demote Ziff from the next month — no penalty, no lock-in, no drama.
What happens if I cross my conversation limit?
Ziff never stops answering your customers mid-month — no cut-offs, no surprise overage bills. If you're consistently over, that's great news for your business, and we'll simply talk about the next level.
What does the monthly fee cover?
Everything: hosting, monitoring, unlimited inbound conversations, info updates, lead alerts and your monthly report. No surprise bills, no per-message anxiety.